Product Leadership Blog

SMBs often hire from their close circles, such as relatives and friends (in addition to having family members work in the business).  They may also bring in workers from their native towns or villages where they have strong social connections. This approach helps bridge trust gaps that come with unfamiliar/unmonitored workers. It

In many sectors, SMB owners play a hands-on role in daily operations, allowing them to maintain tight control. However, as these businesses scale, they often face principal-agent problems, leading to potential moral hazards. Some examples In the absence of the owner, salon employees might underreport foot traffic, affecting collections. Bar owners regularly